| Q. |
How long has your company been in business? |
| A. |
Since 1999 with our sister company Hancock Events beginning in 1986. |
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Q. |
What cities/regions you specialize in: |
A. |
Australia-wide |
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| Q. |
What other business services or products do you provide? |
| A. |
Conference conceptualization/theme
Conference logo and collateral design
Personalized itineraries for all delegates including travel wallet for travel documentation
Room drop ideas and gifts |
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| Q. |
What are your regular office hours? |
| A. |
AEST 9:00 a.m. - 5:30 p.m., Monday to Friday |
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| Q. |
Do you offer 24/7 access to key staff during programs? |
| A. |
Yes. All program staff are available 24/7 including Travel Agent staff. |
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| Q. |
What travel related qualifications do your staff have? |
| A. |
All our staff are tertiary qualified in Travel, Tourism or Hospitality courses ranging from Diplomas to Degrees.
Bachelor of Arts (Design for Theatre & TV)
Bachelor of Business, Hotel & Catering Management
Bachelor of Management in Tourism
Double Advance Diploma in Hospitality
Diploma of Event Management
Diploma of Hotel Management
Certificate IV Hospitality - Commercial Cookery
AFTA Certificate II in Tourism (Sales/Office Operations)
AFTA Certificate III in Tourism (International Retail Travel Sales)
AFTA Certificate III in Tourism (Retail Travel Sales)
AFTA Certificate III in Tourism (Tour Wholesaling)
AFTA Certificate III in Tourism (Tour Operations)
AFTA Certificate III in Tourism (Visitor Information Services)
AFTA Fares & Ticketing I & II - Sabre & Galileo training Responsible Service of Alcohol Certification (all staff)
Wine Appreciation Certification (all staff)
Responsible Service of Alcohol (all staff)
Senior First Aid Certification (all staff)
*AFTA Australian Federation of Travel Agents |
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| Q. |
In which languages are your staff fluent? |
| A. |
English (all staff)
German
Greek
French
Hebrew
Italian
Spanish |
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| Q. |
How many certified destination management professionals (DMCP) do you have on staff? |
| A. |
This US accreditation is not applicable in Australia, although there are various industry accreditations for which companies and individuals can apply. We, as a company and individuals within, are in the process of applying for such industry accreditation with MEA (Meetings and Events Australia). Nevertheless, all our staff are tertiary qualified in Travel, Tourism or Hospitality courses ranging from Diplomas to Degrees. |
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| Q. |
Does your company offer continuing education and training for your employees? |
| A. |
Yes. Staff are encouraged to attend:
- Destination familiarizations
- Hotel familiarizations
- Attraction familiarizations
- Software training and version update training sessions
- Tourism Industry networking functions
- Tourism Industry speakers presentations |
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| Q. |
What is your response time for proposal requests? |
| A. |
This is dependant on program and supplier response times, however, we endeavor to respond to our clients with a complete proposal and costing within 48 hours of their request. |
